Spin Bright – Stay Free!
Joy Lives in Balance.
To keep things honest, everyone who signs up for an account at Hey casino must be at least 18 years old and have only one user profile. You can't have more than one account; if you do, you'll be limited or kicked out. You can only make deposits and withdrawals in $, which makes sure that all balances, transactions, and bonuses are in line with local laws. Only people who live in approved areas can use our entertainment platform. Before any withdrawal in $, KYC checks are done. To avoid delays or denied requests, make sure your identification is complete and accurate. Only verified users who meet certain criteria can get bonus money, free spins, and other promotional offers. You can see all the details of the campaign, such as the requirements for turnover, the eligibility period, and the maximum cashout, before you sign up. Fair usage policies don't allow third-party access or software that hasn't been approved. All of our data transfers use encrypted connections. Our expert team takes care of resolving disputes. Users can formally file any complaint about transactions, disagreements over promotions, or account actions, and they will get a final answer within a certain amount of time. Check the most recent version of this policy to stay up to date. When an update is published, it goes into effect right away. Enjoy responsible play–monitor activity, set personal limits, and contact our Canada-based support team for assistance or exclusion requests. Manage your journey with control and confidence.
Make a profile with a working email address and a strong password. Make sure the information matches what is on your official ID. You can only register if you are at least 18 years old and live in Canada. When you create an account, you will need to give your full name, date of birth, address, and phone number.
You have to confirm all of your personal information before you can deposit or withdraw $. Accounts that haven't been confirmed can't do certain things or access certain features. If you try to use fake documents or wrong information, you will be permanently banned and lose access. Users from Canadian must follow the laws of Canada. To make sure that your account management and withdrawal of $ go smoothly, always keep your contact information up to date.
Only use your own bank account to deposit to $. Transactions with third parties are not allowed and could lead to account suspension or the return of funds. Before you withdraw, make sure that all of your identity and address information matches what you gave when you signed up. Using encryption and multi-factor authentication, we do a systematic review of transfers to make sure that account integrity is maintained during all financial transactions.
You can use credit or debit cards, e-wallets, or direct bank transfers. Different channels may have different minimum deposit amounts and maximum values. For the $ limits that apply to your chosen method, check the cashier page. Deposits are credited right away, but wire transfers can take up to three business days.
You can only ask to withdraw money from the payment method you used to deposit money into $, and only if your identity can be verified. You can see the daily, weekly, and monthly limits on single withdrawals in the withdrawal interface. Usually, e-wallet payouts are sent out within 24 hours. Credit card and bank transfers, on the other hand, can take anywhere from two to five business days, depending on the rules of the bank. All transactions use Transport Layer Security (TLS) certificates and follow PCI DSS rules to keep the financial environment safe for everyone.
If you try to log in too many times and fail, your account will be locked for 30 minutes to keep people from getting in. Account holders can ask for detailed records of their account activity at any time. If you try to use fake documents, hacked accounts, or payment sources that you don't have permission to use, you will be banned for good and lose any remaining balance in $. To lower the risk of data breaches, always access your profile from safe networks.
Set deposit limits right away to keep track of your spending and losses. Players can limit how much money they can put into their accounts by setting daily, weekly, or monthly deposit limits in $.
You can find self-assessment tests in the profile section. Do these questionnaires on a regular basis to keep an eye on how you play and spot early signs of bad behaviour.
You can choose the "cooling-off" option to block access for short periods of time, from 24 hours to several weeks. During this time, all account functions will be turned off, and you won't be able to deposit to $ or play games until the time is up.
To stop playing, you can either permanently self-exclude through your profile or by getting in touch with support. Once the user is excluded, their account is frozen right away. They can still withdraw their remaining balance in $, but they won't be able to play games, get bonuses, or get marketing messages until the exclusion is over. According to Canada law, the minimum exclusion period is usually 6 months.
If you need to limit access on more than one platform, ask for help with the national self-exclusion register (if it exists in Canada). Customer service can help you through the process and make sure that licensed gaming sites are safer for everyone. If you need help with problem gambling, players are encouraged to contact independent support groups like GamCare or Gambling Therapy.
Before accepting any promotion, always read the terms and conditions. To get a reward, either turn it on in your profile or enter the right code when you make a deposit. All offers need a minimum deposit of $, which is listed in the bonus details.
Unless otherwise stated, each bonus has a specific playthrough multiplier (for example, 30x). Only games that meet the requirements count. For example, excluded slots, live table play, or limited categories do not count. Make sure you know which titles are eligible. You can see how far you've come on your dashboard, and rewards that aren't available yet may be taken away from your balance. You can't cash out your winnings from bonus money until all the requirements are met.
When using active rewards, be careful not to go over the maximum stake limit. If you do, you could lose both your money and any winnings. Some offers have a limit on how much you can win. If you win more than this, the extra money may be taken out of your balance after you play through. If you don't use your rewards within the time frame given in the promo details, they will all expire. This is usually 7 or 30 days after activation. Use promotional funds only for game modes that are allowed. If you try to cheat (like by using more than one account or automated systems), you could lose your rewards and have your profile closed. The operator has the right to stop ongoing offers and hold off on giving out prizes if they see something suspicious. The account holder is the only one who is responsible for paying taxes on winnings in Canadian. If you have any problems or questions about the terms of a promotion, please contact support to make sure everything goes smoothly and you have a safe gaming experience.
To protect your profile from unauthorised access, use unique, complicated passwords and turn on two-factor authentication.
When you make an account, verify it, make a payment, or get help, we only collect your name, address, birthdate, contact information, identification documents, and payment information in $. All records are stored on encrypted servers in secure infrastructure in Canada, which follows all of Canada's privacy rules.
Only authorised people can see personal information for service delivery, financial management, following anti-money laundering laws, and communication. Without the user's clear permission, details are never sold or given to third parties for marketing purposes. As required by Canada law, players can ask to see, change, or delete the information that has been stored about them. Requests are handled within the time limits set by the law, unless they need to be kept for regulatory or transactional reasons. If you notice any unauthorised activity or think your personal information may have been misused, please contact our support team right away so we can look into it and check the security of your account.
If you have any problems with gameplay, transactions, or managing your account, please contact our support team right away through live chat or email. Direct communication makes it easy to keep track of your problem and get it fixed quickly.
To start a complaint, send a short summary, some screenshots that are relevant, and your account information (but not any private information). You can get help from our support service any time of day or night. Most of the time, you'll get a response within 30 minutes through live chat and 12 hours through email. If you still can't resolve your issue after the first contact, you can ask to speak with a supervisor or compliance specialist. For users from Canadian, independent dispute resolution bodies that follow Canada rules can help with further escalation. If you need help, ask support for referral instructions. Support is available in a number of languages so that all customers can get help in the language they prefer. All chats and emails are stored and encrypted to make sure they are of good quality and follow the law.
Bonus
for first deposit
1000CAD + 250 FS
